Long, pretty much just ranting. Share in my frustration if you wish.
Before I even bought my car, I ordered a product. It was on sale from the company, seemed like a good deal. Figured I could flip it if I didn't end up using it.
Asked for pictures of the product, and product installed. Product looks good, installation looks perfect. I asked for specific customization which was confirmed. Payment requested, and paid.
On shipping I was indifferent, it was being shipped from the UK, I did not even have the car, so could not care less as to when they arrived. He ships UPS.
Fast forward something like a month, I receive shipping notification. I have it sent to my parent's house since someone is always home.
Package arrives in state and is out for delivery.
Cool I'll head out of work a little early and wait.
Get home, entire family is home, we have 2 cars parked outside. Three people home, all aware I'm waiting for this package.
I get an email notification: redirecting to pickup location. No one at home to sign.
WTF, run out and no delivery guy. Missed notice taped on door. Check door bell and it works, my dad is sitting on his laptop next to the window and never heard a noise.
Receive series of notices. Package at pickup location, please pickup in a week, then another notice the next day, package out for delivery.
Cool, not a complete asshole will attempt to deliver again. Receive package think nothing more of it. Leave it in box since I don't have plans to install.
At work a week later, receive email, package is being returned to sender. WTF. Frantically call, find out sender sent two packages. They delivered one and left one at a pickup point.
DAMN IT. I Inform them, please do not ship back to UK, I'll go pick it up. They said, they have requested it be left behind and elevated the case and someone will call me in an hour.
No call, I go to pickup location, they say they do not have package, no instructions received. Sit outside pickup location on phone, they inform me good news it is at pickup location. I tell them, no it is not I was just inside. They say, let me open a case number and that they are elevating the case and someone will call me in an hour.
No call, I call next day, talk to digital assistant, arrange for package to be held at major hub for pickup. Digital assistant lady tells me someone will call me within the hour.
No call, next day I call again, get someone on the phone "PLEASE TELL ME WHERE MY PACKAGE IS." Guy tells me it looks like it has been requested to be held at major hub. I tell him if it is there I will go there. He tells me to go to local pickup point. I tell him they told me they don't have it. He says, oh let me open a claim, I told him I already have one, he says oh I see it here, let me elevate the situation and someone will call me in an hour. I tell him "whoa whoa whoa, this is now the 4th time. No one has called, please I just want my package." At this point he says, oh looks like someone followed up and left a note, package will now be available at pickup point.
I go to pickup location, they go, "hey someone just dropped off the package you were trying to pickup last time"
At the end it took me 3 days, some very angry calls to the UPS automated service which can't differentiate between letters and numbers, 4 promised phone calls I never received, 3 elevation (whatever the hell that means), and I drove back to my parents place 3 times which involves a round trip on a toll road.
The kicker? The parts don't fit at all. No instructions either, so I contacted the seller and they vaguely talked me through assembly. Every dimension is off. I whipped out my micrometer to make sure I was not insane. Bar is too long, end caps too long, even if it did fit, the slot is too small, legs are to short, and the brackets are all different length and also too long, Also the customization request was also ignored. I sent them pictures with measurements. Will have to wait to see what they say, I do have a hot finger on the dispute button on paypal.
Not sure who to direct my anger towards so I'm just gonna sit here and rant. I hope everyone is having a better day than me.