I walked outside this past May to take a ride in the Miata to find the door didn't open. Upon further inspection i saw a dent with white paint. And not a plastic bumper dent, but a scratched-to-bare-metal dent, keeping the door from opening. What the fuck?
Check the assigned parking spaces, nothing matches. Realize it would have to be a metal bumper. Recall the delivery truck that drives by daily with a rattlecan white bumper. Fuck. Ok.
Call the local depot. They're very sympathetic and very helpful. We establish some communication and get some info. In the meantime, we spot the specific truck. Pass the info on, and hear the soon to be dreaded phrase "oh, that's Express, not ground. Ill pass you on to them".
They call and leave a message for the local Express station. I hear nothing. I call back. They're surprised Express didn't contact me, and call again for me. Still nothing. I call back. I get passed to Risk Management (where i should have been from the jump). Weeks have passed.
Risk does their thing, send out an independent appraiser. He says "if they're paying me, they'll pay you". Get passed to Claims (also independent). More weeks have passed.
Thus begins my months long dance with claims where I'm call them, they call the Express people, and Express refuses to call them back. Or calls them back, and won't provide them the info necessary to process the claims. Or says they didn't do it. Months pass.
Get passed up the chain at Claims. Finally get them to send out the truck in question. The truck in question, along with three managers, show up. We're able to show that the shape of the dent and the location on the Miata match up 100% if the driver backs up into it. One. Hundred. Percent. "Make sure we include that in our report", they say.
Claim denied. WTF? My extremely sympathetic claims person say the managers admit the damages match, but says their truck would never back up. Holy shit.
Following week, wife sees the truck pull into a dead end in the development and yells at me to start filming. We get him backing up. The same the next day. A three point turn the day later. We contact claims who says "you get me video of the truck backing up I'll pay in full right now".
Check showed up today, in November. Unbelievable.