Shady Insurance Practice!
Tried to update my TD auto policy today. Sign in, attempt to remove bike off policy that was supposed to have been removed last year. Annoyingly, I get a prompt to call in. Wade through the fucking annoying robo-operator until I land at a human. Operator seems more than happy to help me along, until we hit a certain point and he plays me an audio clip of basically an auctioneer stating I'll be asked for consent on having a whole host of information collected and shared all over the damn place. Operator comes in and asks:
"Do you consent?"
"I certainly do NOT fucking consent to that"
"Without consenting we cannot proceed and complete this task"
"We have always managed to do so before without you harvesting my entire life history and sharing it for all sorts or purposes including selling it to marketers"
"It's not really that bad, I'm a TD customer and I shared it"
"What you do with your info, is entirely your business. I categorically DO NOT give any sort of consent to any portion of that recording. How do I remove a vehicle from my policy if not over the online, or phone system?"
"You can do so over email, it's a bit of a hassle..."
"Give me the address"
"Sure, you'll just need to include your policy number, payment method, and the VIN of the vehicle you'd like to remove"
"That's fine, but completely annoying that TD has 2 online, and one phone systems that will not allow me to, as stated, manage my policy. Give me the address"
"Can you give me a moment?"
"Yup, I'll wait"
"We can proceed to manage your policy with you consenting to anything in that message"
"Thought so, let's carry-on..."
That's a very shitty manoeuvre to try and harvest and share my info. And, if someone were to consent, realize what they just agreed to and later wanted to rescind that, begin the hoop jumping. To later retrieve and/or have them remove personal information from their records of me, their paying customer, requires one to write them a physical letter requesting them to do do. AND PAY A FEE. For crying out fucking loud. It's a good thing my rate with them is so low or I'd be walking away from this... shady shit this world of ours. Getting shadier by the minute. At least without consent they have to be sneaky about it, just like the old days.
CarsOfFortLangley last edited by
@sn4cktimes shady insurance bastards! Oh wait
@sn4cktimes I suggest you drive your car into the lobby of TD place.
Don't worry, you're insured!
pyroholtz last edited by
@sn4cktimes that's total BS! I've never heard of a fee to remove a vehicle from a policy, what state are you doing this in?
Shop-Teacher last edited by
@sn4cktimes Wow! That would make me switch companies.
@pyroholtz no, the fee would be to remove my information from their databases… the vehicle is removed for free.
NKato last edited by
@sn4cktimes Safeco has been better for me especially since I got them through a broker.
Not happy with their parent company though, LiMu funds some real jackasses in Congress.
facw last edited by
@sn4cktimes That's pretty appalling.
I'm surprised Canada doesn't have better privacy protections. Here in the US, Californians have the right to demand businesses disclose what info they store and sell, that they not sell info, and that they delete info. Nevada and a few other places have somewhat weaker bills. There was some talk that businesses were so annoyed by the prospect of potentially having 50 different privacy laws that we might actually get a decent federal law, but that seems to have lost steam.
@facw Canada does have some. But I think they’re rolling on customer impatience and frustration to just say “sure, yeah, get on with it”
Jarrett last edited by
@sn4cktimes Time for a broker, I thinks.
Manwich last edited by
I use Belair Direct. They've never put me through bullshit like that and when I've had to make a claim, it was quite hassle-free.
OPPOsaurus WRX last edited by
and what makes you think the guy didn't just hit the consent button anyway?
ash78 last edited by
TD is a nickname and they are not my friend. I refer to them as Toronto Dominion because it sounds a lot more ominous.