@zipfuel
Click n Collect, Home Shopping, Ubereats, it's all picked by us.
Ubereats gets a priority and has their own Uber delivery drivers.
Click n Collect and Home Shopping. We get orders in batches to go out and pick.
Your order should of been picked a good hour or so before your arrival, but occasionally it can be delayed due to staffing, a slow picker or if some items are 'nil picked'.
Our palm pilots give us lots of info such as location, description, price, a picture of what it looks like and we can look how much is 'on hand'.
If the product isn't there on the shelf when we go to pick it we check the 'on hand'. If it says there is less than ten on hand, we substitute it for something similar (if the customer permits substitutes) (but suggested options can be ridiculous), if it's ten or over, we nil pick it and someone goes to investigate where it is and why it's not on the shelf.
Sometimes if it's been nil picked it can add time to find where the product is (some warehouses are shit tips).
Ambient, chilled and frozen are picked by different teams and orders consolidated and released.