@HammerheadFistpunch said in Good companies - With questionable manufacturing.:

The way to offset that gamble though, is to buy from companies that understand how expensive it is to NOT support customers, even on their overseas stuff with less than flagship quality.

This point can't be stressed enough. Like how many employers don't understand that employee turnover is bad, it's expensive to hire and train...dealing with an unhappy customer is expensive and leads to that customer possibly going elsewhere. The Cost of Acquiring Customers (CAC) is often high, just give them high quality, if possible.

@Manwich said in Everytime I deal with Comcast:

poorly programmed chatbot

Yes.

Phone call with live person, hung over, brain damaged, or otherwise, scheduled for 10 AM tomorrow.

Because no one is available right now.

Which is probably okay. I need a little time to cool down and not scream and yell at them. It's not their responsibility that their companies support is so shitty.

@tophercrowder said in UH Oh...Comcast customer service screwed up this time:

@Noodles said in UH Oh...Comcast customer service screwed up this time:

when we lived in West Virginia

I seem to remember a story about a non profit that installed antennas all around the tops of WV hills, so that people could get free wifi. It wasnt fast, but it was free.

We were right on the Virginia line. No help like that for the people on the out skirts.

@ClassicDatsunDebate said in I’m fairly certain my local shop wrecked my rocker panel… now what?:

@StuckMTB
My advice would be to try to be very neutral when you bring it up. Maybe ask the owner if he can ask his tech if he had any issues with jacking the car and don’t mention the damage until he asks why. Leave blame out of it and see where it takes you.

Yes, this. Approach them in a friendly way; lead gently and see where they go with it. "I have this situation here and I'm trying to figure out what might have happened. Did you guys lift up my car?"

@StuckMTB

@miss-mercedes I guess this experience counts as willingly engaged with or perhaps on purpose! 😂 I feel like if you know what you’re signing up for, you can save a good bit of money. But one of my new rules is going to have to be no spirit flights with connections or layovers. And stay the hell away from O’Hare. And maybe American Airlines in general. But seriously, I have never NOT been delayed while connecting through O’Hare.

(That last one is probably a bit hard for a Chicagoan… Chicagoite? Chicagan???)

@wildlymild I remember programing a new cash register system for a store (very small, only 3 of them networked together), where my boss had decided to save the $40 and not buy the programming manual, because the machines included free lifetime tech support. It was very obvious that the tech support guys were literally just flipping through the manual and reading straight out of it, and I was on the line with them repeatedly, sometimes more than once a day, during the first week. The fact that he also bought a cheap system that was a few decades behind and not at all intuitive or user friendly was also part of that. Then, the place got struck by lightning and wiped everything, and it all had to be started over again. And, they wouldn't talk to each other after that anymore, so any changes had to be made on each one independently from then on.

@skyfire77 RIP Risitas.

@stuckmtb I got a $250 circuitboard on a washing machine replaced through a credit card warranty.